Around 1971, Ray Tomlinson developed the idea of networked electronic mail, which was hugely attractive to me because it replaced uncertain voice calls with the clarity of text. The development of the Internet was undertaken in the context of heavy use of email.
The rise of video conferencing has actually been a huge challenge for me as it reintroduces some of the uncertainty of voice calling and I look forward to real-time, automatic captioning to overcome the limitations that medium poses for me.
What message do you have for people creating technology today and how they should think about accessibility?
It must be thought through during the design phase of any product. Accessibility and ease of use go hand in hand. Many people experience temporary disability (broken arm, leg, finger, blocked ears…) and appreciate the value of accessibility features from that experience. There is no excuse for making products that are not accessible.
Video conferencing has been a challenge for me too. I’ve been collaborating via text for decades. Written communication is the great social equalizer. I wouldn’t have been able to contribute without it.
“This kind of technology supports the shy user, the user with speech issues, the user having trouble with the English Language, the user who’d rather be able to think through and even edit a statement or question before asking it.”
Backchannels especially support autistic people. “Online communication for autistics has been compared to sign language for the deaf. Online, we are able to participate as equals. Our disability is often invisible and we are treated like humans. It provides much needed human contact otherwise denied us.” “Online communication is a valid accommodation for the social disability that comes with being Autistic. We need online interaction.” “Thin slice studies showed that people prejudge us harshly in just micro-seconds of seeing or hearing us (though we fare better than neurotypical subjects when people only see our written words).“
Appreciation for plain text and written communication is part of the Unix philosophy on which the Internet was built. Unix is “the geek Gilgamesh epic; it’s a tale told in plain text.”
Authors and writers of all stripes can learn a lot about creating and managing words from computer programmers, beginning with an appreciation for the simple, durable efficiencies of plain text. Anybody running Unix, Linux, or BSD already knows all about text, because it’s the third prong of the Unix Tools Philosophy:
- Write programs that do one thing and do it well;
- Write programs that work together;
- Write programs to handle text streams, because that is a universal interface.
The geeks who made Unix nearly 40 years ago made plain text the universal interface because they believed in economy, simplicity, and reliability.
If Unix is the geek Gilgamesh epic, it’s a tale told in plain text.