Whenever the Persuasive Technology Lab at Stanford and its alumni come up at work, I am compelled to share the legacy and impact of the new behaviorism.
I would argue, in total seriousness, that one of the places that Skinnerism thrives today is in computing technologies, particularly in “social” technologies. This, despite the field’s insistence that its development is a result, in part, of the cognitive turn that supposedly displaced behaviorism.
B. J. Fogg and his Persuasive Technology Lab at Stanford is often touted by those in Silicon Valley as one of the “innovators” in this “new” practice of building “hooks” and “nudges” into technology. These folks like to point to what’s been dubbed colloquially “The Facebook Class” – a class Fogg taught in which students like Kevin Systrom and Mike Krieger, the founders of Instagram, and Nir Eyal, the author of Hooked, “studied and developed the techniques to make our apps and gadgets addictive,” as Wired put it in a recent article talking about how some tech executives now suddenly realize that this might be problematic.
(It’s worth teasing out a little – but probably not in this talk, since I’ve rambled on so long already – the difference, if any, between “persuasion” and “operant conditioning” and how they imagine to leave space for freedom and dignity. Rhetorically and practically.)
Everyone in tech should read Audrey Watters to better understand our impact on the world.